A Practical Guide to Advocating for Safer, Accessible, and More Suitable Housing
Your home should be a place of safety, comfort, and dignity. But what happens when your housing falls short—when it becomes inaccessible, unsafe, or simply doesn’t meet your needs? Whether you're renting, in supported housing, or part of a government-funded scheme like NDIS or public housing, you have the right to speak up.
Here’s how to raise your concerns effectively, get support, and take action if your housing situation isn’t working for you.
1. Identify the Specific Problem
Before speaking up, get clear on exactly what isn’t working. Ask yourself:
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Is the issue physical (e.g., broken fixtures, mold, poor heating)?
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Is it related to accessibility (e.g., no wheelchair access, stairs instead of a ramp)?
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Is it about safety (e.g., feeling unsafe due to location or co-tenants)?
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Is it about your care or support (e.g., not receiving promised services)?
Make a list of the issues and how they impact your daily life. Include dates, photos, or written records if possible.
2. Know Your Rights
Depending on your situation, you may be protected under:
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Tenancy laws – which ensure landlords provide safe and liveable housing.
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Disability discrimination laws – which protect you from unfair treatment due to your condition.
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NDIS or Aged Care standards – which guarantee certain levels of support and access.
If you're unsure of your rights, contact a local tenancy advocacy service, legal aid, or a support coordinator.
3. Talk to Your Housing Provider
Start by contacting your landlord, property manager, housing officer, or service provider in writing. Be polite but firm. Explain the issue, how it affects you, and what you need to resolve it.
Here’s a simple script you can adapt:
“Hi, I’m writing to let you know that [describe the issue]. It’s been affecting my ability to live safely and independently. I’d appreciate it if this could be addressed as soon as possible. Please let me know your next steps.”
Keep records of all communication.
4. Ask for Reasonable Adjustments
If you have a disability, you may be entitled to reasonable adjustments under the law. These could include:
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Installing grab rails
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Lowering kitchen benches
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Providing visual or hearing alerts
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Moving you to more suitable housing if the current one cannot be modified
You can request these through your provider or through the NDIS if you have funding for home modifications.
5. Seek Help from Advocates or Support Services
You don’t have to do this alone.
Reach out to:
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NDIS Support Coordinators
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Tenancy or housing advocates
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Community legal centres
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Disability advocacy groups
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Case managers or social workers
They can help you understand your options, write formal complaints, or even attend meetings with you.
6. Escalate If Needed
If you’ve raised your concerns and nothing changes, you can escalate your complaint:
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To the Housing Ombudsman or Tribunal (for public or social housing)
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To the Human Rights or Equal Opportunity Commission (for discrimination)
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To the NDIS Quality and Safeguards Commission (for NDIS participants)
Be prepared with your evidence and a summary of what you’ve already tried.
7. Consider Your Next Steps
If the issue remains unresolved, it might be time to:
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Request a housing transfer (if you're in public or supported housing)
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Look for new accommodation with the help of a case manager
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Engage a private advocate or legal representative
Remember: taking action doesn’t mean you’re being difficult—it means you’re standing up for your rights and your wellbeing.
Final Thoughts
Everyone deserves housing that meets their needs—physically, emotionally, and safely. Speaking up can feel intimidating, but you have the right to advocate for a better living situation.
If you're struggling with how to start, seek support. You are not alone.
Looking for SDA Accommodation?
We’re here to help. Whether you need support gathering reports, finding providers, or navigating the NDIS system, get in touch with our team. Let’s work together to help you find your perfect home.
Our team At Ausnew Home Care is here to assist you in finding the perfect living arrangement that supports your independence and well-being.
