Shipping policy
Thank you for visiting and shopping at Ausnew Home Care. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Delivery processing time
All orders are processed within 1-2 business days. Orders are not delivered or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery rates & Estimates
We charge Free Delivery for All Orders Across Australia. Ausnew aims to achieve the delivery time frames set out below.
(i) Australia wide (including capital cities and suburbs, and most regional areas: 4-7 Business Days; and
(ii) Regional Western Australia, Queensland, and Northern Territory: 7-10 Business Days;
(b) Big & Bulky Goods – 7-14 Business Days, on the date agreed.
.All Orders will be supplied with Tracking Information.
Delivery to P.O. boxes
Ausnew Home Care does not deliver some items to P.O.BOX Address
Delivery confirmation & Order tracking
You will receive a Delivery Confirmation email once your order has been delivered containing your tracking number(s). The tracking number will be active within 24 hours.
General terms for delivery
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own.
Damages
Ausnew Home Care is not liable for any products damaged or lost during delivery. If you received your order damaged, please contact the delivery carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Australia