Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at Support@ausnewhomecare.com
We are an Australian Company. Our Head Office is based in Sydney and ship our products to customers from our Distribution Centres located across Australia
Unfortunately As a precautionary measure for COVID-19, and to protect our staff and customers, we only sell our products online and ship them directly from our Distribution Centers to our Customers
Payment & Ordering
We are an NDIS Registered Provider and do Accept payments made via the NDIS.
If you would like to make a purchase using your NDIS funds, please choose the NDIS Funding option at checkout.
Make sure you choose the correct NDIS funding method:
👉 NDIA agency managed
👉 Plan managed
Once you choose your preferred NDIS payment method, we will send you an Invoice (for plan-managed and self managed) or submit a claim to the NDIS (for NDIA managed).
Orders will be dispatched as soon as payment is received.
Upon Checkout, make sure you choose the NDIS Self Managed option for payment.
An invoice wil be sent via email to you with further instructions
If there are details missing that we require for NDIS, our admin team will call you the next day to confirm.
Upon checkout, you will receive an email to confirm your NDIS details.
Thereafter, we will put through a claim to the NDIS on your behalf for payment.
Once payment has been received, we will Post your product t to you.
You will provide the details of your plan and whoever manages your plan.
We will then send the Invoice to the Plan manager, where they will process NDIS claim on your behalf.
We Accept the following payment methods:
👉 All Credit Card Payments (eg Visa, Mastercard, Amex, Diners etc)
Orders may Take Up to 2-3 BUSINESS DAYS to be Processed. Usual Delivery Transit Times are between 2 to 10 BUSINESS DAYS depending on delivery address location (e.g. regional, rural or city)
We store Multiple products in Several Different Distribution Centers Across Australia, thus you may receive the Products Separately
You will receive a Shipment Confirmation email or SMS once your order has been dispatched containing your tracking number(s). The tracking number will be active within 24 hours.